Refund Policy

You may request a refund within the refund window shown for your programme at checkout, measured from the date of purchase or the programme start date, whichever is specified.

Submit a refund request from the Refunds section of your account panel. Tell us your order and the reason. One open request per order is allowed at a time.

Each request is reviewed by our team. Where approved, the refund is processed back to the original payment method through our payment gateway. Bank settlement timelines apply once the refund is initiated.

Requests made after the refund window has closed, and programmes that have been substantially completed, are not eligible. Any applicable taxes already remitted are handled per the invoice adjustment.

For help with a refund, email support@nuvix.dev.